Shipping Policies

SHIPPING POLICY UPDATE - DECEMBER 2024
 

Please note that due to high order volume, your order may take 1-3 additional days to process and ship.
Our apologies for any inconvenience.

PLACE YOUR ORDER BY 12/10/24 TO ENSURE ARRIVAL BY 12/23/24.
 

Please see our Ship Map below for approximate transit times via UPS Ground service.

When you order from Mansoura®, you can be assured we will ship your products with the utmost care. Every order is hand-packed to ensure that it arrives in perfect condition.

All items are shipped from our location in Brooklyn, NY. We strive to ship orders the same day they are placed, but in some instances orders may require 2 business days to ship.

Shipping Options 

• UPS Next Day Air Early AM – Guaranteed on-time overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S., including Anchorage, Alaska. Additional extended delivery locations are guaranteed up to 2:00 p.m.
• UPS Next Day Air – Guaranteed on-time delivery to all 50 states by 10:30 a.m., 12:00 p.m. or end of next business day, depending on destination, with some limitations to Alaska and Hawaii. 
• UPS 2^nd Day Air – Guaranteed delivery to all 50 states with some limitations in Alaska and Hawaii by the end of the second business day.
• UPS 3 Day Select - Guaranteed delivery by the end of the third business day to the 48 contiguous states.
• UPS Ground – Delivery typically in one to six business days to all 50 states. Please see our ground shipping map below for approximate transit times.

Delivery Addresses

We guarantee delivery only to the address you provide. Shipments to incorrect or incomplete addresses cannot be guaranteed to arrive on time, and may incur additional rerouting charges to the customer. We do not deliver to P.O. Boxes or APO/FPO addresses. 
Please note: Delays may occur due to weather, holiday closures or other unforseen circumstances.

Perishables

Please note that all perishable items are automatically shipped Next Day Air to ensure that your product arrives in superb condition. All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with dry ice or ice packs.

Shipping During Summer Months

We strongly suggest you choose Express shipping when ordering chocolates during summer months to avoid melting. Please refer to our ground shipping map above for approximate transit times.

Damaged Goods

In the unlikely event that your order has sustained damage during transit, please contact us for assistance. We will gladly assist you in filing a claim with UPS.

Refused Packages

Refused packages are not an acceptable from of return. Any refused packages will not be refunded and will be charged for return shipping.

Free Shipping Promotions

Free shipping applies to select products shipping within the contiguous 48 states only. This offer is not valid for orders to Alaska or Hawaii. This offer applies only to online purchases made via Mansoura.com. If additional items are ordered alongside a free-shipping product, standard shipping rates will apply to those items and will be calculated at checkout.